Customer Experience Committee (CEC)
The purpose of the Customer Experience Committee (CEC) is to champion the importance of meeting customer expectations now and in the future. The CEC focuses on issues such as the adoption of coreQ and discussing current customer expectations and experiences across the continuum of care. The committee accomplishes their work through the development of tools and resources to support members in achieving high levels of customer satisfaction, by collecting, analyzing, and using data to drive performance improvement, and by promoting the use of successful practices. The committee also reviews and provides feedback on proposed rules, measures, etc. and provides customer experience expertise on issues as requested.
Members of the CEC are experts in customer experience and measuring customer satisfaction. The committee meets in person annually, in conjunction with the AHCA/NCAL Quality Summit, and hosts regular conference calls throughout the year.